FW: VA Mail-Order Pharmacy Receives Highest Score in Mail Order Segment of J.D. Power Study

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Robert Serge

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Subject: VA Mail-Order Pharmacy Receives Highest Score in Mail Order Segment of J.D. Power Study
Date: Fri, 7 Nov 2014 08:26:14 -0600
To: grumpiebob@gmail.com
From: veteransaffairs@public.govdelivery.com

You are subscribed to Media Distribution List for U.S. Department of Veterans Affairs. This information has recently been updated, and is now available. VA Mail-Order Pharmacy Receives Highest Score in Mail Order Segment of J.D. Power Study 11/07/2014 09:21 AM EST VA Mail-Order Pharmacy Receives Highest Score in Mail Order Segment of J.D. Power Study For the fifth consecutive year, the Department of Veterans Affairs' (VA) Consolidated Mail Outpatient Pharmacy (CMOP) has scored the highest in overall satisfaction in the J.D. Power National Pharmacy Study, Mail-Order segment. This study, conducted annually, measures satisfaction among consumers who filled a mail-order prescription within the last 90 days. Ten commercial organizations were also included in the study.  "VA's first-class pharmacy services are an important component of the exceptional health care available to our Veterans," said Dr. Carolyn Clancy, Interim Under Secretary for Health. "We are proud to learn from our Veterans through this study that VA is delivering on that commitment." Customer satisfaction with Mail-Order Pharmacy is measured across four key factors: cost competitiveness, prescription delivery, prescription ordering, and customer service. VA also led the mail-order pharmacy industry nationwide in 2010, 2011, 2012 and 2013. VA participates in this annual survey as a way to compare itself against industry leaders and to ensure VA health care meets the highest standards. With nearly 9 million Veterans enrolled, VA operates the largest integrated health care delivery system in the United States, with a mission to honor America's Veterans by providing exceptional health care that improves their health and well-being. VA provides a broad range of primary care, specialized care, and related medical and case management services. More information is available at http://www.va.gov/health/. Veterans who wish to learn about VA pharmacy and other health benefits can find information at www.va.gov/healthbenefits/. #   #   # Update your subscriptions, modify your password or email address, or unsubscribe at any time on your Subscriber Preferences Page. You will need to use your email address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com. If you are in crisis and need immediate help, please call 1-800-273-8255 and (PRESS 1) or visit http://www.veteranscrisisline.net/. If you have questions please visit va.gov/explore and refer to "FAQs and Info" and "Get Assistance."  This service is provided to you at no charge by U.S. Department of Veterans Affairs. Sent to grumpiebob@gmail.com on behalf of US Department of Veterans Affairs 810 Vermont Avenue, NW · Washington, DC 20420